The American Customer Service Index continually shows that companies that have higher customer service ratings are consistently and substantially more profitable than their lower scoring peers.
Employees are the heart and soul of your company. Even with impressive uniforms and a stunning show room, you won't get far with your customers if your good looks aren't backed with competently engaged employees.
Engaged employees tell customers you care...competent employees inform customers that you can take care of their needs. When you have employees who are united and committed, consumers are more likely to give you an opportunity, discover that you provide the service they need, and ultimately, want to do business.
No one knows your business better than you do. Our coaches will work with you directly to customize a program that enhances your company, elevates your culture and showcases your brand.
First impressions are crucial, especially when it comes to your prospects and customers. Nearly 68% of all consumers cite their initial impression as the number one factor in deciding the credibility of a business. If your customer handling process is unappealing, your customer is likely to move on to another repair facility, often a competitor.
As a tangible representation of you and your shop, your customer intake process should portray your business in the most flattering way possible, while also remaining true to your identity. We want your customer's experience to leave a lasting impression and showcase your shop.
Our coaches will listen to your needs and objectives, and design a customized, attention grabbing process for your team with your customer in mind.
You have many moments that if captured could showcase your company beautifully in a positive light. We'll help you capture your customers' excitement in those moments.
You'll also have moments when a customer has unspoken concerns that should be addressed, and sometimes this insight could improve your shop. We'll also help you capture that information, turn it into real-time intelligence and positively touch your customer multiple times in the process.
Sound marketing techniques play an important role in a good reputation strategy. A well-prepared strategy is easier to understand and maintain. Our developer's & analyst stay on top of the industries best practice standards to ensure our platform exceeds Googles policies and terms of service.
Our coaches will help you capture & inject your customers' insights into your company to increase your ROI and at the same time capture special moments that showcase your company to boost the number of prospects who convert into customers.
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