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Four actions to exceed customer expectations

Four actions to exceed customer expectations

– Roy H. Williams, Author of the Wizard of Ads For most organizations, just meeting their customer’s expectations would provide a good experience. To create a great experience you have to define which areas customers value most and exceed these aspects of the customer experience. Defining these areas implies knowing what the customer’s expectations are. […]

Download a Free Performance Based Job Description

The average auto repair facility loses $3,000 – $19,000 a month to unmeasured performance. Many companies deploy policies and procedures designed to discipline employees into a posture desired to stop them from slacking. This methodology is usually partially effective , because it hinders their ability to produce at the highest level, based on 25 years […]

Four Barriers to Customer Service and Retention

Barriers That Slow Teams Down Lack of Trust This is the foundation of all relationships, if you don’t get past this barrier the relationship will never get off the ground to grow into its potential. When we break Trust down into its simplest form it is comprised of two components. Competence & Character  Competence […]

Is A Bad Attitude Costing You Customers?

Is A Bad Attitude Costing You Customers?

A Bad Employee Attitude is a Huge Obstacle for Your Customer! The average business loses $5,000 – $20,000 a month to a bad attitude they don’t even see! RIGHT NOW you may have customers thinking about taking their business somewhere else because of a bad attitude they received from someone in your establishment. “According to […]