– Roy H. Williams, Author of the Wizard of Ads For most organizations, just meeting their customer’s expectations would provide a good experience. To create a great experience you have to define which areas customers value most and exceed these aspects of the customer experience. Defining these areas implies knowing what the customer’s expectations are. […]
The average auto repair facility loses $3,000 – $19,000 a month to unmeasured performance. Many companies deploy policies and procedures designed to discipline employees into a posture desired to stop them from slacking. This methodology is usually partially effective , because it hinders their ability to produce at the highest level, based on 25 years […]
Barriers That Slow Teams Down Lack of Trust This is the foundation of all relationships, if you don’t get past this barrier the relationship will never get off the ground to grow into its potential. When we break Trust down into its simplest form it is comprised of two components. Competence & Character Competence […]
We have all experienced chaos in the work environment at one time or another. One minute you’re working at a smooth pace and things are going just fine; for Balanced Planning the most part. The next moment you have management flying by the seat of their pants trying to complete a project, assigning tasks to […]
We have more time savings gadgets today than ever, yet we are running around with our heads on fire trying to accomplish… Every one of us can tell a story about how we or someone we know runs around putting out crises. And we all know if we plan better we could accomplish more. If […]
The Best Have Coaches
A Bad Employee Attitude is a Huge Obstacle for Your Customer! The average business loses $5,000 – $20,000 a month to a bad attitude they don’t even see! RIGHT NOW you may have customers thinking about taking their business somewhere else because of a bad attitude they received from someone in your establishment. “According to […]